Privacy Policy

This Privacy Policy explains how Snooze and Lose handles information used to operate the app and related payment flows.

Information we process

• Device-based or app-generated account identifiers.
• Alarm settings, stake amounts, charity selections, the status of your saved payment method, and the record of each lost-stake charge.
• Payment-related records from Paddle, such as customer, subscription, and transaction IDs, email address, and charge or refund amounts. We never receive your full card number.
• Support communications you send to us directly.

How we use information

• To provide alarm, stake, and charity payout functionality.
• To charge lost stakes to your saved card, process refunds, and run fraud-prevention checks.
• To respond to support requests and maintain service integrity.

Payments

Card payments are processed by Paddle as merchant of record. We do not store your full card number or card security code. Paddle may collect and process billing information under its own privacy terms.

Optional Egyptian SMS donations

When you choose an SMS stake, Android asks for SEND_SMS to send the donation text and READ_PHONE_STATE to identify your selected active Egyptian SIM. We do not request access to read your SMS inbox, contacts, or incoming messages. The SIM identifier stays on your device. We store the chosen campaign, selected EGP 5, 20, or 50 commitment, and numbered device-reported sending results, including uncertain and incomplete batches.

A missed SMS commitment requests up to 1, 4, or 10 donation texts directly to the selected charity shortcode. Your operator processes the donation and may receive your phone number and message. A sent status confirms dispatch, not charity receipt or financial collection.

Sharing

We share information only with service providers needed to operate Snooze and Lose, such as Paddle for payment processing, or when required by law.

Retention

We retain operational and payment records for as long as needed to run the service, support users, resolve disputes, and meet legal or accounting obligations.

Your choices

You can delete your account from the You tab in the app, or ask us by email; see Delete your account for the steps and for what is removed or retained. Because the service relies on device-based account state and payment records, deleting the app alone does not remove the account or its records. You can also contact us to ask questions about your data.

Contact

Privacy questions can be sent to harryadelb@gmail.com.